Also applies to:Axpert MAX II TWIN 8KWAxpert MAX II TWIN 11KWAxpert MAX II TWIN 12KWAxpert MAX II Duplex 8KWAxpert MAX II Duplex 11KWAxpert MAX II 8KWAxpert MAX II 11KWAxpert MAX 8K TWIN PV11K+7
What it means
Battery discharge over current — Fault code 13 shown on the display with the fault icon on: Battery discharge over current.
Cause: Battery discharge over current.
How to fix it
- 1Restart the unit.
- 2If the fault happens again, contact your installer or the repair centre.
Source: Axpert-MAXII-8K-TWIN-Off-grid-manual.pdf, p.47 · Axpert-MAXII-11K-TWIN-Off-grid-manual.pdf, p.47 · Axpert-MAXII-8K-Duplex-Off-grid-manual.pdf, p.44 · +8 more official manuals
What it means
PV ISO fault — Fault code 13 shown on the display with the fault icon on: PV ISO fault.
Cause: PV ISO fault.
How to fix it
- 1Restart the unit.
- 2If the fault happens again, contact your installer or the repair centre.
Source: InfiniSolar-WP-LV-12KW-Premium-manual.pdf, p.52
Also applies to:InfiniSolar 15KWInfiniSolar Plus 5KW
What it means
PV ISO fault — Fault code 13 shown on the display with the fault icon on: PV ISO fault.
Cause: The resistance between PV and ground is too low.
How to fix it
- 1Check the wire and panels which may cause the leakage
- 2If the error message still remains, please contact your installer.
Source: InfiniSolar-10KW-manual-20191126.pdf, p.51 · InfiniSolar-15K-manual-20200313.pdf, p.51 · InfiniSolar-Plus-5KW-manual.pdf, p.52
What it means
PV insulation resistance is too low — Fault code 13 shown on the display with the fault icon on: PV insulation resistance is too low.
Cause: PV insulation resistance is too low.
How to fix it
- 1Check if the impedance between positive and negative poles to the ground is greater than 1MΩ.
- 2If the impedance is lower than 1MΩ, please contact your installer.
- 3Please disconnect AC breaker first and then disconnect DC breaker.
- 4After LCD screen is completely off, turn on DC breaker.
- 5Until it shows "No Utility" in LCD display, turn on AC breaker.
- 6After 300 seconds, the system will automatically connect to the grid.
- 7If error message remains, please contact your installer.
- 8Check if the connection between battery and inverter is good.
- 9Make sure battery condition is ok.
- 10Then, restart the inverter.
- 11If error message remains, please contact your installer.
- 12Remove exessive loads.
- 13Be sure the total power consumption of the connected loads are less than that of the maximum which this inverter can support.
- 14Then, restart the inverter.
- 15Check if battery cable is connected firmly.
- 16If error message remains, please contact your installer.
- 17Remove exessive loads.
- 18Then, restart the inverter.
- 19Turn off the inverter.
- 20Disconnect AC circuit breaker first.
- 21Then, disconnect DC circuit breaker and then disconnect the loads.
- 22Please check if load circuit is ok.
- 23After removing the error, turn on the PV DC.
Source: InfiniSolarE-5.5KW-manual.pdf, p.44
What it means
PV ISO fault — Fault code 13 shown on the display with the fault icon on: PV ISO fault.
Cause: The resistance.
How to fix it
- 1Check the wire and panels which may cause the leakage
- 2If the error message still.
Source: InfiniSolar-Super-4KW-manual.pdf, p.47
Also applies to:InfiniSolar 2KWInfiniSolar 3KW
What it means
PV insulation resistance is too low — Fault code 13 shown on the display with the fault icon on: PV insulation resistance is too low.
Cause: PV insulation resistance is too low.
How to fix it
- 1Check if the impedance between positive and negative poles to the ground is greater than 1MΩ
- 2If the impedance is lower than 1MΩ, please contact your installer.
Source: InfiniSolar-2KW3KW-manual.pdf, p.47
Energy storage systemFault What it means
PV insulation resistance is too low — Fault code 13 shown on the display with the fault icon on: PV insulation resistance is too low..
Cause: PV insulation resistance is too low.
How to fix it
- 1Check if the impedance between positive and negative poles to the ground is greater than 1MΩ.
- 2If the impedance is lower than 1MΩ, please contact your installer.
Source: ESS510-manual.pdf, p.69
Also applies to:Galleon II 6KGalleon II 10KGiant Elite 1P/1P 6K-10KWinner Pro 6KVAWinner Pro 10KVA
What it means
Low Inverter voltage — Fault code 13 shown on the display; the UPS has detected a fault condition: Low Inverter voltage.
Cause: Low Inverter voltage.
How to fix it
- 1Restart the unit.
- 2If the fault happens again, contact your installer or the repair centre.
Source: GalleonII-6-10K-Tower-RT-manual.pdf, p.29 · Giant-Elite-1P-1P_manual.pdf, p.26 · WinnerPro-6-10KVA_manual.pdf, p.23
Also applies to:Galleon III 1KGalleon III 2KGalleon III 3KWinner Pro 1KVA-3KVAWinner Pro+ 1KWinner Pro+ 2KWinner Pro+ 3KOtima II 800VA-3KVA+1
What it means
Inverter voltage Low — Fault code 13 shown on the display; the UPS has detected a fault condition: Inverter voltage Low.
Cause: Inverter voltage Low.
How to fix it
- 1Restart the unit.
- 2If the fault happens again, contact your installer or the repair centre.
Source: Galleon-III-Tower-Rack-1-3K-manual.pdf, p.31 · Winner-Pro_manual.pdf, p.15 · WinnerProPlus-1-3K-Tower-Rack_manual.pdf, p.24 · +2 more official manuals
Also applies to:Galleon X9 6K RTGalleon X9 10K RT
What it means
Inv Volt Low — Fault code 13 shown on the display; the UPS has detected a fault condition: Inv Volt Low.
Cause: The internal inverter failed, so the inverter voltage is too low.
How to fix it
Contact the dealer to repair.
Source: Galleon-X9-6-10K-RT_manual.pdf, p.29
Also applies to:Giant Elite 3P/3P 10K-40KVA
What it means
INV voltage in L1 is too high — Fault code 13 shown on the display; the UPS has detected a fault condition: INV voltage in L1 is too high.
Cause: INV voltage in L1 is too high.
How to fix it
- 1Restart the unit.
- 2If the fault happens again, contact your installer or the repair centre.
Source: Giant-Elite-3P3P-manual.pdf, p.41