Terms of Service

Acceptance of Terms

By accessing and using the voltronicpower.org website, you agree to be bound by these Terms of Service. These terms apply to all visitors, customers, dealers, and users. We reserve the right to update these terms at any time.

Age Requirements

You must be at least 18 years of age to use this website, create an account, or make a purchase. If purchasing on behalf of a company, you represent that you have the authority to bind that entity.

Account Responsibilities

If you create an account, you are responsible for maintaining your credentials' confidentiality, all activities under your account, notifying us of unauthorized access, and keeping your information accurate.

Product Information & Accuracy

We strive to provide accurate product specifications, descriptions, images, and datasheets. However, Voltronic Power may update products without prior notice. Product information is for reference purposes only. Confirm exact specifications with our sales team before purchasing.

Order Acceptance & Cancellation

All orders are placed with, accepted by, and invoiced by Voltronic Power Solutions directly. An order becomes binding once our team confirms it with an invoice; until the order is collected you may cancel free of charge by contacting us on any channel. We may decline an order where stock or verification checks cannot be satisfied.

Pricing & Payment Terms

Prices shown on the site are our selling prices as the authorised distributor — nothing is added at checkout. The same price applies to buyers from every region we serve (UAE, Saudi Arabia, Bahrain, Qatar, Kuwait, Oman, Iraq, Lebanon, Syria, Yemen, Sudan and France). Prices are for collection at our Dubai or Riyadh store, or in your own country in our other markets; any customs duties or import taxes on equipment you take abroad are yours.

Pay at pickup. Credit card and bank transfer are also accepted — call our sales team on +971 4 255 0887 to arrange payment.

Warranty Terms

Product warranties are issued by Voltronic Power Technology Corp. and administered by us as your authorised distributor. Indicative coverage: (1) Axpert / InfiniSolar inverters — typically 2-5 years depending on model. (2) Online and line-interactive UPS systems — typically 2-3 years. (3) Battery systems — typically 3-5 years. (4) EV chargers, MPPT charge controllers, AVR, VFD — typically 1-2 years. Warranty excludes damage from improper installation, misuse, power surges, water damage, or unauthorised modifications. As the distributor that sold you the equipment, we are your point of contact for a warranty claim during the warranty period stated on the product page.

Intellectual Property

All content on voltronicpower.org is the property of Voltronic Power Solutions or its licensors and is protected by international copyright and trademark laws. Datasheets may be downloaded for personal or professional reference only.

Limitation of Liability

Voltronic Power Solutions sells equipment directly as the authorised Voltronic Power distributor. Our liability for any order is limited to the amount you paid us for the equipment concerned; manufacturer warranties from Voltronic Power Technology Corp. apply in addition to and independently of this clause. We are not liable for indirect, incidental, special, consequential, or punitive damages, nor for delays beyond our control, improper installation damage, or third-party equipment compatibility issues.

Governing Law & Dispute Resolution

These Terms are governed by UAE law. For UAE/GCC customers, disputes are resolved in Dubai courts. For EU customers, you retain your rights under EU consumer protection laws. We encourage amicable resolution through our customer service team.

Service Regions

These terms apply to all customers and website visitors across our served regions: UAE, Saudi Arabia, Bahrain, Qatar, Kuwait, Oman, Iraq, Lebanon, Syria, Yemen, Sudan and France. Local consumer protection laws in your jurisdiction may provide additional rights.