Defective Items
We accept returns for defective items only. If you receive a product that is faulty or does not work as intended, please contact us to initiate a return. The product will be inspected to confirm the defect.
Return Policy
Please read our return and refund policy carefully before making a purchase.
No Exchanges or Change of Mind
We do not accept exchanges or returns due to change of mind. Once a purchase is made, we cannot accommodate requests to swap products or return items because you changed your decision.
No Returns for Working Devices
We do not accept returns for working devices whatsoever. Products that function correctly as intended cannot be returned. Please ensure you have selected the correct product before completing your purchase.
Shipping and Handling Costs
The customer is responsible for all shipping and handling costs when returning a defective item, unless the product was picked up from our store. For in-store pickups, no return shipping charges apply.
Refund Process
Refunds are issued only after inspection of the returned item. The inspection process takes 4-6 working days. Once the defect is confirmed, your refund will be processed to the original payment method.
Return Window
You have 14 days from the delivery date to initiate a return for defective items. Returns requested after this period may not be accepted.
Item Condition
The item must be in its original packaging, unused, and include all accessories, manuals, and components that came with it. Items that show signs of use or damage caused by the customer will not be accepted for return.
Return Process
1. Contact us via WhatsApp or email to report the issue. 2. Receive an RMA (Return Merchandise Authorization) number. 3. Ship the item to our address with the RMA number clearly marked. 4. We inspect the item within 2 business days of receiving it. 5. Refund is issued upon confirmation of the defect.
Refund Timeline
Once the defect is confirmed after inspection, your refund will be processed within 5-7 business days.
Refund Method
Refunds are issued to the original payment method used for the purchase. Alternatively, you may opt for store credit, which will be applied to your account immediately.