Return & Refund Policy - Voltronic Power

Return Window

You have 30 days from the date of collection to initiate a return for defective items. The return window begins on the day the order is handed over at our store, the date on your invoice. Returns requested after this 30-day period may not be accepted.

Defective Product Procedure

If a unit you collected turns out to be faulty or does not function as described, please contact us immediately. Document the defect with photos or video evidence and send it to us by email at sales@voltronicpower.org. Our technical team will review the evidence and advise on the next steps.

Condition Requirements

Returned items must be unused and in their original packaging, including all accessories, manuals, mounting hardware, cables, and components. The product must show no signs of installation, physical damage, water exposure, or electrical modification.

Installed & Used Equipment

Products that have been installed, mounted, wired, or put into use are not eligible for return. This includes inverters connected to power systems, UPS systems connected to loads, batteries that have been charged or discharged, and any equipment showing signs of field deployment. For installed products with faults, refer to the manufacturer warranty terms.

Exchange Policy

We offer exchanges for defective items only. If your product is confirmed defective within the 30-day return window, you may request a replacement of the same model instead of a refund. Exchanges are subject to product availability. If the same model is out of stock, we will offer a full refund or a comparable alternative.

No Returns for Change of Mind

We do not accept returns or exchanges due to change of mind, incorrect product selection, or buyer's remorse. Please review product specifications and compatibility requirements carefully before placing your order.

Where to Return a Unit

A defective unit comes back to the store it was collected from — our Dubai or Riyadh counter — in its original packaging and with its invoice. Nothing is charged for a return made over the counter. Visible damage should be raised before you leave the store with the unit, which is why we ask you to check it at handover.

RMA (Return Merchandise Authorization) Process

Step 1: Contact us by email at sales@voltronicpower.org or by phone with photos or video of the defect. Step 2: Our team reviews and issues an RMA number within 1-2 business days. Step 3: Pack the item securely with the RMA number on the box. Step 4: Bring it to the store you collected it from. Step 5: We inspect within 2 business days. Step 6: Refund or replacement upon confirmation.

Refund Method & Timeline

Once the defect is confirmed, your refund will be processed within 7-14 business days to the original payment method. Alternatively, you may opt for store credit. Refunds are issued in the same currency as the original transaction.

International Returns

This return policy applies to all customers in the regions we serve: UAE, Saudi Arabia, Bahrain, Qatar, Kuwait, Oman, Iraq, Lebanon, Syria, Yemen, Sudan and France. Customers who took the equipment abroad return it to that same store at their own cost, any customs fees included. For European customers, statutory consumer rights under EU law apply in addition to this policy.

Contact Us for Returns

To initiate a return or ask questions, contact us via: Email: sales@voltronicpower.org | Phone: available on our contact page. Our customer service team is available every day, 9:30 AM to 9:00 PM (GST/UAE time).