14Fault

Voltronic device error 14

INV DC current over

Fault — the unit enters fault protection and stops normal operation until the fault is cleared — how it is shown (LED pattern or display code) depends on the model.

The exact meaning depends on your model:

InfiniSolar WP LV 12KW Premium

InverterFault

What it means

INV DC current over — Fault code 14 shown on the display with the fault icon on: INV DC current over.

Cause: INV DC current over.

How to fix it

  1. Restart the unit.
  2. If the fault happens again, contact your installer or the repair centre.

Source: InfiniSolar-WP-LV-12KW-Premium-manual.pdf, p.52

InfiniSolar 10KW

InverterFault

Also applies to:InfiniSolar 15KWInfiniSolar Super 4KWInfiniSolar Plus 5KW

What it means

INV DC current over — Fault code 14 shown on the display with the fault icon on: INV DC current over.

Cause: Utility fluctuates.

How to fix it

  1. Restart the inverter
  2. If the error message still remains, please contact your installer.

Source: InfiniSolar-10KW-manual-20191126.pdf, p.51 · InfiniSolar-15K-manual-20200313.pdf, p.52 · InfiniSolar-Super-4KW-manual.pdf, p.48 · +1 more official manuals

InfiniSolar E 5.5KW

InverterFault

What it means

Inverter DC component exceeds the allowable range — Fault code 14 shown on the display with the fault icon on: Inverter DC component exceeds the allowable range.

Cause: Inverter DC component exceeds the allowable range.

How to fix it

  1. Disconnect AC circuit breaker first.
  2. Then, disconnect DC circuit breaker.
  3. Until LCD screen completely shuts down, turn on DC breaker first.
  4. It will show "No Utility" in LCD screen.
  5. Then, turn on AC breaker.
  6. After 300 seconds, the system will automatically connect to the grid.
  7. If the error message still remains, please contact your installer.
  8. The internal temperature is higher than specified temperature.
  9. Leave inverter to cool down to room temperature.
  10. If the error message still remains, please contact your installer.
  11. Check if the open circuit voltage of PV modules is higher than 500VDC.
  12. If PV open circuit voltage is less than 500VDC and the error message remains, pelase contact your installer.
  13. Turn off the inverter.
  14. Then, restart the inverter.
  15. If the error message still remains, please contact your installer.
  16. The ground voltage is too high.
  17. Please disconnect AC breaker first and then DC breaker.
  18. Check if grounding is connected properly after LCD screen.

Source: InfiniSolarE-5.5KW-manual.pdf, p.43

InfiniSolar 2KW/3KW

InverterFault

Also applies to:InfiniSolar 2KWInfiniSolar 3KW

What it means

Inverter DC component exceeds the allowable range — Fault code 14 shown on the display with the fault icon on: Inverter DC component exceeds the allowable range.

Cause: Inverter DC component exceeds the allowable range.

How to fix it

  1. Disconnect AC circuit breaker first. Then, disconnect DC circuit breaker
  2. Until LCD screen completely shuts down, turn on DC breaker first. It will show "No Utility" in LCD screen. Then, turn on AC breaker. After 300 seconds, the system will automatically connect to the grid
  3. If the error message still remains, please contact your installer.

Source: InfiniSolar-2KW3KW-manual.pdf, p.46

ESS510

Energy storage systemFault

What it means

Inverter DC component exceeds the allowable range — Fault code 14 shown on the display with the fault icon on: Inverter DC component exceeds the allowable range..

Cause: Inverter DC component exceeds the allowable range.

How to fix it

  1. Disconnect AC circuit breaker first.
  2. Then, disconnect DC circuit breaker.
  3. Until LCD screen completely shuts down, turn on DC breaker first.
  4. It will show "No Utility" in LCD screen.
  5. Then, turn on AC breaker.
  6. After 300 seconds, the system will automatically connect to the grid.
  7. If the error message still remains, please contact your installer.

Source: ESS510-manual.pdf, p.68

Galleon II 6K-10K

upsFault

Also applies to:Galleon II 6KGalleon II 10KGiant Elite 1P/1P 6K-10KWinner Pro 6KVAWinner Pro 10KVA

What it means

Inverter output short circuited — Fault code 14 shown on the display; the UPS has detected a fault condition: Inverter output short circuited.

Cause: Inverter output short circuited.

How to fix it

  1. Restart the unit.
  2. If the fault happens again, contact your installer or the repair centre.

Source: GalleonII-6-10K-Tower-RT-manual.pdf, p.29 · Giant-Elite-1P-1P_manual.pdf, p.26 · WinnerPro-6-10KVA_manual.pdf, p.23

Galleon III 1K-3K

upsFault

Also applies to:Galleon III 1KGalleon III 2KGalleon III 3KWinner Pro 1KVA-3KVAWinner Pro+ 1KWinner Pro+ 2KWinner Pro+ 3KOtima II 800VA-3KVA+1

What it means

Inverter output short — Fault code 14 shown on the display; the UPS has detected a fault condition: Inverter output short.

Cause: Inverter output short.

How to fix it

  1. Restart the unit.
  2. If the fault happens again, contact your installer or the repair centre.

Source: Galleon-III-Tower-Rack-1-3K-manual.pdf, p.31 · Winner-Pro_manual.pdf, p.15 · WinnerProPlus-1-3K-Tower-Rack_manual.pdf, p.24 · +2 more official manuals

Galleon X9 6K-10K RT

upsFault

Also applies to:Galleon X9 6K RTGalleon X9 10K RT

What it means

Output Short — Fault code 14 shown on the display; the UPS has detected a fault condition: Output Short.

Cause: Short circuit occurs on the UPS output.

How to fix it

Remove short circuit.

Source: Galleon-X9-6-10K-RT_manual.pdf, p.29

Frequently asked questions

What does error 14 mean on a Voltronic device?
It depends on the model — 17 devices use code 14. On the InfiniSolar WP LV 12KW Premium it means: INV DC current over. The card for each model on this page gives its exact meaning and fix.
Is error 14 a fault or a warning?
14 is a fault code: the unit enters protection and stops normal operation until it is cleared.
How do I clear or fix error 14?
Restart the unit. If the fault happens again, contact your installer or the repair centre. The exact steps for each affected model are listed on this page.

Related error codes

Other codes on the InfiniSolar WP LV 12KW Premium

All InfiniSolar WP LV 12KW Premium codes

Other codes on the InfiniSolar 10KW

All InfiniSolar 10KW codes All InfiniSolar 15KW codes All InfiniSolar Super 4KW codes All InfiniSolar Plus 5KW codes

Other codes on the InfiniSolar E 5.5KW

All InfiniSolar E 5.5KW codes

Other codes on the InfiniSolar 2KW/3KW

All InfiniSolar 2KW/3KW codes

Other codes on the ESS510

All ESS510 codes

Other codes on the Galleon II 6K-10K

All Galleon II 6K-10K codes All Giant Elite 1P/1P codes All Winner Pro 6-10KVA codes

Compiled from official Voltronic user manuals. Always consult your device manual and a qualified technician before performing repairs.