Where to Collect
In the UAE and Saudi Arabia, collect your order from our store in Dubai or Riyadh. That is where your Axpert or InfiniSolar inverter, UPS, VFD or battery is handed over, and the details of both stores are listed on this page.
What to Bring
Bring the order number from your confirmation and a valid photo ID. Our team matches both against the invoice before any inverter, UPS or battery leaves the counter, so an order is never released on a name alone.
Who Can Collect
The buyer named on the order, or anyone the buyer sends — a colleague, an installer or a driver — provided they carry the order number and their own ID. Companies collecting fleet or tender quantities send their own transport on the same terms.
Payment at Pickup
Pay at pickup. Credit card and bank transfer are also accepted — call our sales team on +971 4 255 0887 to arrange payment.
Price and Charges
Our prices are prices for collection and include VAT. What the product page shows is what you pay at the counter.
Check Before You Leave
Inspect the order at the counter. Confirm that the model label matches your invoice, that the carton is sealed and undamaged, and that the unit itself shows no dents, cracked display or bent terminals. Anything wrong is far simpler to settle before the equipment leaves the store.
Loading Heavy Equipment
Inverters, UPS systems and battery banks are heavy and dense — a rack battery or a three-phase UPS is not a one-person lift. Come with a vehicle that suits the weight and footprint of your order, enough people to lift it, and straps to keep batteries upright and secured on the road.
Buyers from Every Market
We serve buyers from every market we cover — UAE, Saudi Arabia, Bahrain, Qatar, Kuwait, Oman, Iraq, Lebanon, Syria, Yemen, Sudan and France. An order priced for the UAE or Saudi Arabia is collected in Dubai or Riyadh, where you are welcome to send your own driver or forwarder; in our other markets it is collected in your own country, at a point we arrange with you on WhatsApp, and you pay when you collect.
Onward Transport and Export
What happens after the handover is yours to arrange: local transport, freight to another country, export paperwork, destination customs duties, import taxes and any transit insurance. If your forwarder needs the commercial invoice in a particular form, tell us before you collect.
Returning a Defective Unit
A unit that proves defective goes back to the store it was collected from, with its invoice and original packaging, within the window set out in our return policy. We inspect it there.
Every unit shows its price — order online.
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