What does error 1A mean on a Voltronic device?

It depends on the model — 2 devices use code 1A. On the Galleon II 6K-10K it means: Negative power fault. The card for each model on this page gives its exact meaning and fix.

Is error 1A a fault or a warning?

1A is a fault code: the unit enters protection and stops normal operation until it is cleared.

How do I clear or fix error 1A?

Restart the unit. If the fault happens again, contact your installer or the repair centre. The exact steps for each affected model are listed on this page.

Voltronic device error 1A

Negative power fault

Fault — the unit enters fault protection and stops normal operation until the fault is cleared — how it is shown (LED pattern or display code) depends on the model.

The exact meaning depends on your model:

Galleon II 6K-10K

upsFault

Also applies to:Galleon II 6KGalleon II 10K

What it means

Negative power fault — Fault code 1A shown on the display; the UPS has detected a fault condition: Negative power fault.

Cause: Negative power fault.

How to fix it

Restart the unit.
If the fault happens again, contact your installer or the repair centre.

Source: GalleonII-6-10K-Tower-RT-manual.pdf, p.29

Galleon X9 6K-10K RT

upsFault

Also applies to:Galleon X9 6K RTGalleon X9 10K RT

What it means

NegPower — Fault code 1A shown on the display; the UPS has detected a fault condition: NegPower.

Cause: UPS output power is negative. It means there is energy feedback into the internal of UPS from output. It may be caused by regenerative load or current control failure in the parallel system.

How to fix it

Contact the dealer.

Source: Galleon-X9-6-10K-RT_manual.pdf, p.29

Frequently asked questions

What does error 1A mean on a Voltronic device?: It depends on the model — 2 devices use code 1A. On the Galleon II 6K-10K it means: Negative power fault. The card for each model on this page gives its exact meaning and fix.
Is error 1A a fault or a warning?: 1A is a fault code: the unit enters protection and stops normal operation until it is cleared.
How do I clear or fix error 1A?: Restart the unit. If the fault happens again, contact your installer or the repair centre. The exact steps for each affected model are listed on this page.

Related error codes

Other codes on the Galleon II 6K-10K

All Galleon II 6K-10K codes

Other codes on the Galleon X9 6K-10K RT

All Galleon X9 6K-10K RT codes

Compiled from official Voltronic user manuals. Always consult your device manual and a qualified technician before performing repairs.